Effective Date: May 2026
At The Vanilla Club, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Contact number
- Email address
- Shipping and billing address
- Payment information
- Order history
Non-Personal Information
- Device information
- Browser type
- IP address
- Website usage and browsing behavior
- Cookies and analytics data
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Provide customer support
- Send order updates and delivery notifications
- Improve our website and shopping experience
- Respond to inquiries and exchange requests
- Send marketing emails, promotions, and launch updates if you have subscribed
3. Payment Security
All payments made through our website are processed through secure third-party payment gateways.
The Vanilla Club does not store your complete credit or debit card information on our servers.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
Your information may only be shared with trusted service providers such as:
- Delivery and courier partners
- Payment gateway providers
- Website and analytics services
These providers only receive information necessary to perform their services.
5. Cookies & Analytics
Our website may use cookies and tracking tools to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and shopping behavior
- Improve marketing performance
You may disable cookies through your browser settings if preferred.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to your information
- Request deletion of your information where applicable
- Withdraw consent from marketing communications at any time
To request any of the above, please contact us directly.
7. Data Retention
We retain customer information only for as long as necessary for:
- Order fulfillment
- Customer support
- Legal and accounting requirements
- Business operations
Once data is no longer required, it will be securely deleted.
8. Children’s Privacy
Our website and services are intended for individuals above 18 years of age. We do not knowingly collect information from minors.
9. Policy Updates
The Vanilla Club reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
10. Contact Us
For questions regarding this Privacy Policy, please contact us:
Instagram: @the_vanillaclub
Email: hasitha@thevanillaclub.lk